At Her New Favourite, we want you to feel confident in every purchase. As a small business, we do not offer exchanges or change-of-mind returns. However, we fully comply with your rights under Australian Consumer Law.

Faulty or Damaged Products

If a product you receive is faulty, damaged, or not as described, you are entitled to a remedy under the Australian Consumer Law. This may include a replacement or refund, depending on the nature of the problem.

A product is considered faulty if:

• It arrives broken, damaged, or defective
• It is unsafe to use
• Is very different from the description or sample
• Has either one serious problem or several smaller problems that would stop someone buying the product if they knew about them beforehand
• Can’t be used for its normal purpose, or another purpose the consumer told the seller about before they bought it, and can’t easily be fixed within a reasonable time.
  

How to Request a Return

To initiate a return for a faulty item, please access your order via your account or through the confirmation email you received at the time of purchase. From there, you can follow the steps to submit a return request within 7 days of delivery.

Alternatively, you may contact us directly at and provide:

• Your order number
• A description of the issue
• Clear photos or video evidence of the fault

We require the item to be returned to us for assessment before a refund or replacement is issued.

Return Conditions

• The item must be returned in its original packaging (if available) if the item needs to be returned to us.
• Refunds will only be issued to the original payment method.
• We do not cover return shipping costs unless required by law.
  

Exclusions

We do not accept returns for:

• Change of mind
• Incorrect size or style chosen
• General wear and tear or misuse
  
  

We appreciate your understanding and support as we grow. If you have any concerns, we’re here to help and will always treat you fairly under the law.